NHTSA Complaint #10903895 — 2016 TESLA MODEL X

TESLA DEACTIVATED SAFETY FEATURES ON THE FALCON WING REAR DOORS. SAFETY FEATURES WERE ACTIVE WHEN VEHICLE WAS SOLD, NOW THEY HAVE BEEN DEACTIVATED DUE TO CHRONIC PROBLEMS WITH THE DOORS CLOSING RELIABLY. INSTEAD OF FIXING THE ROOT PROBLEM WITHT HE DOORS, TESLA CHOSE TO DEACTIVATE THE SAFETY FEATURE DESIGNED TO PREVENT THE DOORS FROM INJURING HANDS, FINGERS, OR ARMS THAT MAY DAMAGED BY THE MECHANICALLY CLOSING DOORS. TESLA DID NOT NOTIFY OWNERS OF THE CHANGE. TESLA SALES REPS DESCRIBED THE SAFETY FEATURES, BUT THE COMPANY HAS NOT NOTIFIED OWNERS THAT THOSE SAFETY FEATURES ADVERTISED BY THEIR SALES REPS NO LONGER WORK.