NHTSA Complaint #10896997 — 2003 BMW 3 SERIES

I SENT YOU MY FIRST COMPLAINT ON OR AROUND AUGUST 10, 2016, AND ONLY RECEIVED A 'THANK YOU' RETURN NOTE, AND THAT YOU WOULD GET BACK TO ME. YOU HAVE NOT! TO RECAPITULATE THE EARLIER COMPLAINT, I RECEIVED RECALL CAMPAIGN NO. 15V-318 IN JULY 2015, AND HAVE SINCE NOT RECEIVED ANYTHING FROM BMW. I CALLED BMW CUSTOMER RELATIONS AROUND AUGUST 4, TO FIND OUT THE STATUS OF THE AIRBAG REPLACEMENT. AFTER GETTING NO INFORMATION FROM THE FIRST CUSTOMER RELATIONS PERSON, I WAS CONNECTED TO A SUPERVISOR WHO ALSO GAVE ME NO INFORMATION. I ASKED WHEN I COULD EXPECT A AIRBAG REPLACEMENT - THEY TOLD ME 'PROBABLY BEFORE THE END OF THE YEAR'. I TOLD THEM THIS WAS AN UNACCEPTABLE, DANGEROUS SITUATION, WITH THE SUPERVISOR'S RESPONSE THAT 'NOBODY HAD DIED IN A BMW OF AN AIRBAG INCIDENT'. WHILE IT IS GOOD NOBODY HAS DIED, THE RESPONSE WAS LESS THAN ACCEPTABLE. IT IS NOW A WEEK LATER, AUGUST 18 - AND STILL NO FURTHER RESPONSE FROM BMW OR FROM THE NHTSA. YOU GUYS HAVE BEEN WORKING THIS - IS IT SAFE TO DRIVE MY CAR OR NOT? ARE YOU ASKING OR WORKING WITH BMW TO RESOLVE THIS? WHEN CAN I EXPECT A REPLACEMENT AIRBAG, OR AT LEAST A RESPONSE FROM BMW OR THE NHTSA? PLEASE GET BACK TO ME - YOUR IN-ACTION IS NOT ACCEPTABLE EITHER. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR