NHTSA Complaint #10894875 — 2003 BMW 3 SERIES

DEAR SIRS: I RECEIVED A RECALL NOTICE (15V-318) IN JULY 2015, FOR THE FRONT, DRIVER'S SIDE AIRBAG RECALL FOR MY 2003 BMW 330I. SINCE THAT TIME I HAVE NOT RECEIVED ANY ADDITIONAL CORRESPONDENCE FROM BMW OR ANYONE, TO PROVIDE STATUS. I CALLED BMWUSA, CUSTOMER SERVICE ON AUGUST 2, 2016 - I FIRST TALKED TO ANTHONY SMITH, WHO RECITED PRESCRIBED VERBAGE, THAT I WOULD BE CONTACTED ONCE REPLACEMENT AIRBAGS WERE RECEIVED. I ASKED WHEN - HE COULD ONLY SAY 'PROBABLY BEFORE THE END OF 2016'. I TOLD HIM BMW'S HANDLING OF THIS WAS LESS THAN ACCEPTABLE, AND ASKED TO TALK TO A SUPERVISOR - I WAS CONNECTED TO A PERSON NAMED COLE, WHO REFUSED THE COURTESY OF PROVIDING A LAST NAME, ONLY HIS EXTENSION OF X8917. I ASKED COLE WHEN I COULD EXPECT TO RECEIVE A REPLACEMENT AIRBAG; HE COULD NOT ANSWER THAT. I TOLD COLE I WAS DEEPLY UPSET FOR NOT RECEIVING ANY INFORMATION (AT ALL) FROM BMW SINCE JULY 2015, AND WAS DEEPLY CONCERNED FOR MY SAFETY AND THAT OF MY PASSENGERS. HE WOULD ONLY SAY THAT 'NO ONE HAD DIED' OF AN AIRBAG INCIDENT IN A BMW - YET, AND COULD OFFER NO OTHER OPTIONS OR COMFORT FOR ME. I WROTE AN EMAIL LETTER TO BMWUSA THAT SAME DAY, DETAILING WHAT I WROTE IN THIS NOTE, RECEIVING A NOTE BACK FROM BMWUSA (CORRESPONDENCE 1-7149508707), THANKING ME FOR MY WRITING THEM, AND THAT THEY HAD FORWARDED MY EMAIL TO COLE FOR REVIEW - AND OF COURSE I HAVE NOT HEARD FROM THEM SINCE. ITS OBVIOUS THAT BMWUSA CUSTOMER RELATIONS GROUP IS LESS THAN COMPASSIONATE FOR THEIR CUSTOMERS. MY FRIENDS THAT WORK AT HONDA ARE TELLING ME TO 'GET OUT MY CAR', REGARDLESS OF WHAT BMW IS SAYING - THIS IS A DANGEROUS, UNACCEPTABLE RISK. PLEASE LET ME KNOW WHAT YOU THINK - I THINK AT THE VERY LEAST THAT BMW SHOULD PUT ME IN A SAFE CAR UNTIL THEY CAN REPLACE THIS DEFECTIVE AIRBAG. THANKS FOR YOUR TIME.