NHTSA Complaint #10893326 — 2011 HYUNDAI SONATA ENGINE

Complaint Details

ODI Number	10893326
Vehicle	2011 HYUNDAI SONATA
Component	ENGINE
Date of Incident	August 4, 2016
Date Filed	August 4, 2016
Mileage	53,429 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE STARTER MOTOR CONTAINS A PLASTIC LEVER THAT ENGAGES THE STARTER MOTOR WITH THE ENGINE. THIS PLASTIC PART FAILED AT 53,429 MILES. THE DEALERSHIP NEW IMMEDIATELY WHAT PART HAD FAILED BASED UPON MY DESCRIPTION OF THE PROBLEM (CAN HEAR STARTER MOTOR RUNNING BUT IT WAS NOT ENGAGING WITH THE ENGINE). THEY KNEW THE COST OF THE REPAIR OFF THE TOP OF THEIR HEADS AND THE PARTS DEPARTMENT HAD A SUPPLY OF THE PART IN A DRAWER AT THE REGISTER. NOT SURE HOW OFTEN THIS OCCURS BUT IT MUST BE QUITE FREQUENT BASED UPON THE DEALERS FAMILAIRITY WITH THE PROBLEM

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