NHTSA Complaint #10892019 — 2004 DODGE DURANGO

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	10892019
Vehicle	2004 DODGE DURANGO
Component	AIR BAGS
Date of Incident	February 1, 2016
Date Filed	August 1, 2016
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

I HAVE BEEN WAITING FOR MINE TO BE REPLACED FOR A VERY LONG TIME! I FINALLY GOT A CALL FOR AN APPT AT A PLACE 25 MINUTES AWAY TO FIX MY AIRBAGS THEN WHEN IT WAS ABOUT TIME FOR MY APT THEY CALLED AND SAID THEY RAN OUT OF PARTS AND WOULD CALL ME WHEN THEY GOT MORE FROM THE COMPANY. THAT WAS A VERY LONG TIME AGO AND STILL NO WORD. I WAS TOLD THAT THIS ISN'T REALLY A RECAL THAT IT HAS ACTUALLY NEVER HAPPENED TO ANYONE SO I SHOULDN'T WORRY ABOUT THIS RECALL. THE FIRST CALL WAS IN FEB AFTER I HAD CALLED MONTHS PRIOR TO GET AN APPT THEY MADE ME AN APPT FOR MARCH THEN CALLED BEFORE IT TO TELL ME THEY HAD NO PARTS.

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