NHTSA Complaint #10888553 — 2011 SUBARU OUTBACK

TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVIGN AT LOW SPEEDS, A DIVOT WAS ENCOUNTERED AND CONTROL OF THE VEHICLE WAS LOST. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BALL JOINTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LINKS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN AGAIN TO THE INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STRUTS AND SUPPORT BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE CONTACT STATED THAT UPON INDIVIDUAL INSPECTION THEY FOUND THE STRUT AND SUPPORT BEARING WAS NOT THE CORRECT SIZE FOR THE VEHICLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. VIN WAS NOT PROVIDED. UPDATED 11/01/16*LJ *CN