NHTSA Complaint #11554747 — 2011 SUBARU OUTBACK

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11554747
Vehicle 2011 SUBARU OUTBACK
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

I have maintained my 2011 Outback well, and in August of 2023, while driving the vehicle, I lost the brakes. I had to fully depress the brake pedal to the floor in order to stop, fortunately not hitting the car in front of me . I brought the car to my local mechanic who advised me that the brake line rusted and failed as a result. As he was making the brake line repair, he advised me that there is SEVERE rusting to my underbody of my car and it's not normal. I then contacted Subaru Corporate Customer Service who asked me to bring the car into a Subaru Repair facility to have the car inspected. I brought the car into Ramsey Subaru, and with a charge of $150 to inspect the car, they advised me that the rust is significant and is unsafe to drive. They proceeded to quote me an estimated repair bill of over $6,000 to correct the rust issues. I then contacted Subaru Corporate HQ (Case #231011-1901134) and they advised me that the car is old, and there's nothing that they can do to assist me. However, what I'd like to bring to your attention, is the Outback model up to 2010, had a brake line rusting issue and they had a recall on it. In addition, when you search for 'Rust on Subaru" you can see that previous models years have been identified with Body Frame rusting issues, that prompted a recall on previous models. My ask is? Have you be contacted by other 2011 Subaru Outback owners about severe rust issues, and as a result lost their brakes and were told there car in no longer safe to drive?

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