NHTSA Complaint #10885776 — 2016 MAZDA CX-5

I CAME OUT TO MY 1 MONTH OLD MAZDA CX-5 THIS MORNING TO FIND THE CONTENTS OF MY GLOVE BOX AND CONSOLE STREWN ABOUT THE INTERIOR CABIN. CLEARLY THE CAR HAD BEEN BROKEN INTO, BUT THERE WAS NO SIGN OF FORCIBLE ENTRY. I RELY ON THE WALK-AWAY LOCK FUNCTION TO LOCK MY CAR WHEN I EXIT THE VEHICLE (AS DESCRIBED BY THE DEALER & OWNER'S MANUAL). LATER THE SAME MORNING I TESTED THE AUTOLOCK AFTER DRIVING THE CAR, AND THEN PUTTING IT IN PARK AND TURNING OFF THE ENGINE. I WALKED AWAY FROM THE CAR WITH THE KEYFOB IN MY HANDBAG AND HAD SOMEONE STAND NEXT TO THE FRONT PASSENGER DOOR AND CHECK THE CAR DOOR HANDLE -- THE CAR DID NOT LOCK. I CALLED THE SERVICE DEPT AT THE MAZDA DEALER WHERE I BOUGHT THE CAR AND THEY SUGGESTED THAT THE AUTOLOCK MIGHT HAVE GOTTEN DEFEATED IN THE ONBOARD COMPUTER SETTINGS. I CHECKED THE SETTINGS AS THEY DIRECTED AND ALL OF THE AUTOLOCK FEATURES WERE TOGGLED IN THE ON POSITION. THE SERVICE REP ALSO SUGGESTED THAT THE AUTOLOCK WILL NOT FUNCTION PROPERLY IF YOU WALK AWAY FROM THE CAR TOO QUICKLY.