NHTSA Complaint #10883053 — 2013 FORD FOCUS

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 10883053
Vehicle 2013 FORD FOCUS
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 41,200 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

THIS PAST MONDAY, JULY 4TH, I ARRIVED HOME FROM HOUSE SITTING AND UNLOADED THE BACK SEAT OF MY CAR. I CLOSED THE PASSENGER SIDE DOOR, LOCKED THE CAR AND TURNED THE ALARM ON. I WENT OUT TO MY CAR 1/2 HOUR LATER TO RUN AN ERRAND AND I BACKED OUT OF MY PARKING SPACE, PUT THE CAR IN DRIVE AND STARTED TO DRIVE. A MESSAGE CAME ACROSS MY DASHBOARD THAT SAID "PASSENGER SIDE DOOR IS AJAR". I STOPPED THE CAR AND GOT OUT TO LOOK AT THE DOOR AND CLOSE IT AND IT WOULDN'T CLOSE. I TRIED MANY TIMES TO CLOSE THE DOOR AND IT WOULD JUST OPEN BACK UP AGAIN. THE DOOR ISN'T LATCHING AND CLOSING ALL THE WAY. I TRIED LOCKING AND UNLOCKING THE DOORS MANY TIMES AND IT STILL WILL NOT CLOSE COMPLETELY AND LATCH AND LOCK. I RESEARCHED ONLINE FOR ANY INFORMATION AND FOUND THAT SOME FORD FOCUS' FROM 2013 HAVE A RECALL AND TOOK IT TO THE DEALERSHIP HOPING TO GET IT FIXED. THEY TOLD ME THAT MY CAR IS NOT PART OF THE RECALL AND IT WILL COST ME ALMOST $600 TO FIX IT. THE DOOR IS CURRENTLY BEING HELD CLOSED WITH THE PASSENGER SIDE SEATBELT, BUT WILL STILL OPEN A FEW INCHES WHILE TURNING CORNERS BECAUSE THE SEATBELT IS NOT COMPLETELY SECURE. I THINK THIS PROBLEM SHOULD BE PART OF THE RECALL AND BE CORRECTED AND FIXED BY FORD.

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