NHTSA Complaint #10875988 — 2004 DODGE RAM 2500

ON JUNE 8, 2016, MY VEHICLE /TRUCK WAS DROPPED OFF AT THE INDICATED DODGE DEALERSHIP FOR RECALL WORK. DUE TO AN ISSUE WITH ECU DUE TO BATTERY CHANGE, I REQUESTED A REFLASH OF THE ECU BE PERFORMED IN ORDER FOR VEHICLE TO PASS SMOG. I SUBSEQUENTLY RECEIVED A TELEPHONE CALL FROM DEALERSHIP STATING VEHICLE WAS READY TO BE PICKED UP. UPON TAKING POSSESSION OF THE TRUCK I WAS ADVISED BY PHIL (SERVICE TECH) THAT REFLASH WAS PREFORMED AND ADDITIONAL UPDATES WERE PROGRAMMED INTO THE ECU. PRIOR TO LEAVING LOCATION, I WAS ADVISED THERE WERE NO PROBLEMS ENCOUNTERED DURING THE ECU REFLASH. ON JUNE 11, 2016, I BEGAN DRIVING THE TRUCK PER IN ACCORDANCE WITH GENERAL MOTORS "DRIVE CYCLE" PROCEDURES. APPROXIMATELY 10 MINUTES INTO DRIVING VEHICLE, THE HEATING ELEMENT WARNING INDICATOR LIGHT ILLUMINATED IN THE DASH WHILE THE SEAT BELT CHIME SOUNDED SIMULTANEOUSLY. THIS WARNING LIGHT/SEAT BELT CHIME CONTINUED FOR SEVERAL CYCLES, EACH TIME THE WARNING LIGHT INDICATION LASTING SEVERAL MINUTES THEN GOING OFF ONLY TO SHOULD AGAIN MINUTES LATER. ON JUNE 21, 2016, I SPOKE TO PHIL (AUTONATION DODGE SERVICE TECH) WHO EXPLAINED NO WORK HAD BEEN DONE TO IDENTIFY AND CORRECT THE PROBLEM SINCE JUNE, 16. AS OF THE SUBMISSION OF THIS COMPLAINT, I HAVE NOT RECEIVED TELEPHONE CALL BACK FROM DODGE. I CURRENTLY RETAIN VOICE MESSAGE FRO ADRIAN, ALL RECEIPTS/INVOICES, CELLPHONE VIDEO OF INDICATOR LIGHT/SEAT BELT ALARM SOUNDING, AS AS ALL CALL LOGS. FURTHERMORE, DODGE REFUSES TO REPAIR A PROBLEM THEY CAUSED AND IS REFUSING TO LOOK FOR AN ALTERNATE SOLUTION TO REPAIR DAMAGE THEY CAUSED.