NHTSA Complaint #11130327 — 2004 DODGE RAM 2500

TL* THE CONTACT OWNS A 2004 DODGE RAM 2500. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE DOOR WOULD NOT UNLOCK FOR THE DRIVER TO ENTER THE VEHICLE. THE ELECTRONIC REMOTE LOCK WAS NOT FUNCTIONING. THE CONTACT ATTEMPTED TO MANUALLY OPEN THE DOOR WITH THE KEY, BUT THE KEY FAILED TO TURN AND UNLOCK THE DOOR. IN ORDER TO ENTER THE VEHICLE, THE DRIVER HAD TO ENTER THROUGH THE REAR DOOR AND CLIMB OVER TO REACH THE FRONT DRIVER'S SEAT. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 160,000.