NHTSA Complaint #10874557 — 2014 JEEP CHEROKEE

POWER LIFT GATE WILL NOT OPERATE ALL THE TIME, SOMETIMES I HAVE TO MANUALLY LIFT UP THE LIFT GATE TO GET INTO THE INSIDE TRUNK AREA. RECALL R 27 HAS BEEN PERFORMED IN ALL 3 PARTS. CHECK THE ELECTRICAL CONNECTORS, INSTALL MODULE WATER SHIELD,AND REPLACE MODULE CONNECTORS AND INSTALL MODULE. I HAVE BEEN BACK TO SELLING DEALER FOR THIS ISSUE MANY TIMES FOR THE INOPERATIVE HATCH ISSUE CUSTOMER CAIRS HAVE BEEN OPENED ON THIS ISSUE WITH NO SUCCESS. DEALER AND CHRYSLER ADVISE ME WHEN IT HAPPENS BRING IN THE VEHICLE SO WE CAN SEE THE PROBLEM. I AM WORRIED ABOUT THE POTENTIAL ELECTRICAL FIRE POTENTIAL DUE TO THIS SYSTEM NOT OPERATING AS DESIGNED. I HAVE BEEN TO THE DEALER ABOUT THIS SINCE DEC OF 2013 1 MONTH AFTER PURCHASE DUE TO THE FACT THAT THE DEALER CAN NOT DUPLICATE THE COMPLAINT AT THEIR SHOP NOTHING IS WRITTEN UP BECAUSE NO PROBLEM FOUND. THE MOST RECENT TRIP TO THE DEALER WAS JUNE 13 2016. THIS ISSUE ALWAYS HAPPENS WHEN THE VEHICLE IS IN PARK ENGINE RUNNING OR ENGINE OFF BUTTON ON DASH WILL NOT ACTIVATE LIFT GATE EITHER KEY FOB WILL NOT ACTIVATE LIFT GATE AND WHEN I GET OUT OF THE VEHICLE TO ATTEMPT TO OPEN LIFT GATE WITH LIFT GATE BUTTON THIS WILL NOT WORK EITHER. I HAVE TO MANUALLY OPEN THE LIFT GATE BY OPENING THE HATCH AND RAISING THE LIFT GATE AS IF THE VEHICLE WAS NOT EQUIPPED WITH THE POWER LIFT GATE ACCESSORY. PLEASE HELP RESOLVE THIS LONG STANDING ISSUE, I RETIRED FROM CHRYSLER AFTER 41 YEARS OF SERVICE IN WARRANTY, CUSTOMER SERVICE AND TECH. I AM NOT MAKING UP THIS ISSUE. SINCE THE RECALL REPAIR DATE OF 4-15-2016 THE TRANS WILL SHIFT HARD FROM STOP LIGHTS ALSO.