NHTSA Complaint #10871798 — 2015 TOYOTA HIGHLANDER

IMPROPER APPLICATION OF REAR VIEW MIRROR MOUNTING PLATE TO WINDSHIELD INCOMPLETE (PARTIAL COVERAGE) OF EPOXY ADHESIVE APPLICATION TO THE WINDSHIELD MOUNTING PLATE. THE BLACK PLASTIC COVER AND MIRROR HOLDER EXPANDS IN HIGH INTENSITY SUN. THE EXPANSION INCREASES CONCENTRATED TENSILE FORCES BETWEEN THE MOUNTING PLATE AND WINDSHIELD, CAUSING THE MOUNTING PLATE TO TEAR FROM THE WINDSHIELD. THE RESULT IS A SIGNIFICANT REMOVAL OF GLASS FROM THE PASSENGER CABIN SIDE OF THE WINDSHIELD, AND LOSS OF THE STRUCTURAL INTEGRITY OF THE WINDSHIELD. MIRRORS WITH INTEGRATED ELECTRONICS THEN SWING FROM THE ELECTRICAL WIRED, THE MIRROR OBSTRUCTING VISIBILITY, AND BECOMING A DETACHED HAZARD WITHIN THE PASSENGER CABIN. THE EVENT OCCURRED IN A GROCERY STORE PARKING LOT, THE VEHICLE HAVING BEEN STATIONARY AND PARKED IN THE SUN (99.1 DEGREES AT THE TIME) FOR APPROXIMATELY ONE HOUR. TIME OF DAY: ABOUT 13:00 HRS. LOCATION: HTTPS://WWW.GOOGLE.COM/MAPS/PLACE/1733+E+PALM+CANYON+DR,+PALM+SPRINGS,+CA+92264/@33.7999482,-116.5284111,17Z/DATA=!3M1!4B1!4M5!3M4!1S0X80DB1B6804F844BB:0X2C7726C52C54599D!8M2!3D33.7999482!4D-116.5262224