NHTSA Complaint #11423424 — 2015 TOYOTA HIGHLANDER

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11423424
Vehicle	2015 TOYOTA HIGHLANDER
Component	VISIBILITY/WIPER
Date of Incident	January 21, 2021
Date Filed	July 5, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

Repeated cracking of the windshield from even trivial impact from highway rocks/stones. Windshield replaced once by the Dealer service station with OEM glass at a cost of 1600 dollars out of pocket expense by the owner. Cracked again with another small rock hitting the windshield, directly in the line of sight. Inspected by the same dealer service center, advised to replace again at owners expense as Toyota does not cover glass damage. Multiple Toyota Highlanders and Sienna minivans all across the USA have had this issue of windshield cracking in the last few years . Suspect there is a design/manufacturing/ Quality control issue. NHTSA needs to look into this as it affects the safe operation of the vehicle.

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