NHTSA Complaint #10863915 — 2013 CHRYSLER 200

ON THE EVENING OF MAY 3RD, 2016 I RETURNED TO MY VEHICLE AFTER WORK TO FIND THAT THE DRIVER HEAD RESTRAINT HAD BEEN DEPLOYED FOR UNKNOWN REASONS. EARLIER THAT DAY I WENT TO THE BANK ALL WAS WELL THE HEAD RESTRAINT WAS COMPLETELY INTACT. AT APPROXIMATELY 5:05PM I RETURNED TO MY VEHICLE TO HEAD HOME AND NOTICED THAT I COULD NOT REST MY HEAD AS I DO ON A DAILY BASIS ON MY DRIVE HOME. MY CONCERNS ARE THAT IF I WERE DRIVING IN TRAFFIC OR ON THE FREEWAY AND IT UNEXPECTEDLY DEPLOYED POTENTIALLY CAUSING AN ACCIDENT OR WORSE DUE TO A CHAIN REACTION. I IMMEDIATELY CONTACTED THE CHRYSLER RECALL CENTER. FILED A COMPLAINT, ISSUED A CASE NUMBER AND WAS TOLD THAT SOMEONE WOULD BE CONTACTING ME TO INVESTIGATE WITH A POSSIBLE RESOLUTION. I HAVE NOT BEEN CONTACTED AS OF 5/9/2016. I ALSO FOLLOWED UP ON THE CASE FRIDAY MAY 6TH . THE CASE NUMBER HAD NOT BEEN ASSIGNED. I'M LOOKING FOR A RESOLUTION AS TO WHY THIS HAPPENED UNEXPECTEDLY AND WHAT IF ANYTHING WOULD BE MY OPTIONS. IF THIS HAS HAPPENED TO OTHER, THIS COULD POTENTIALLY BECOME A SAFETY HAZARD.