NHTSA Complaint #10862694 — 2015 FORD FOCUS

MY 2015 FORD FOCUS' TRANSMISSION STARTED TO "SHUDDER" WITH A JERKING MOTION WHEN ACCELERATING AT LOW RPM. ALSO I'VE EXPERIENCED A LOSS OF POWER/DELAYED ACCELERATION WHEN I PRESS THE GAS PEDAL, ESPECIALLY WHEN GOING UP A HILL, CAUSING THE CAR TO NOT ACCELERATE FOR ABOUT TWO SECONDS WHEN I NEED IT. THERE WAS A MESSAGE "TRANSMISSION OVERHEATING", THEN "PRESS BRAKE PEDAL" WHEN I WAS IDLING IN HEAVY TRAFFIC ON THE FREEWAY. I HAD THE CAR TOWED TO SERRAMONTE FORD WHERE I BOUGHT IT, AND BILL THE SERVICE PERSON TOLD ME THAT "FORD FOCUS' ARE SUPPOSED TO SHUDDER, BUT THAT IT PROBABLY HAD A BAD DOUBLE-CLUTCH THAT NEEDED TO BE REPLACED, AND THAT THERE WAS A 12-WEEK BACK ORDER FROM THE MANUFACTURER, AND THAT THEY WOULD REPROGRAM THE COMPUTER AND THAT SHOULD HELP THE SHUDDER PROBLEM AS A TEMPORARY FIX. I HAD AN APPOINTMENT THAT I WAITED FOUR DAYS FOR, THEN HE TOLD ME THE DAY OF THE APPOINTMENT THAT IT WOULD BE 3-7 DAYS BEFORE HE COULD LOOK AT IT. WHEN I CALLED BILL THREE TIMES 3DAYS IN A ROW TO SEE IF IT WAS FIXED AND HIM IGNORING THE MESSAGES, HE CALLED ON THE 5TH DAY SAYING MY CAR WAS READY. I WENT TO PICK IT UP AND HE SAID IT STILL MIGHT HAVE A LITTLE BIT OF A SHUDDER AND THAT IT WAS NORMAL AND THAT IT WAS SAFE TO DRIVE MY CAR. HE ONLY LISTED THAT I COMPLAINED OF A SHUDDER ON THE WORK ORDER, NEVER PUT DOWN THAT ANY REPAIR PARTS WERE ORDERED OR ON BACK ORDER, AND MADE IT LOOK LIKE THERE WAS ONLY AN INSPECTION ALONG WITH AN OIL CHANGE. I DROVE MY SHUDDERING CAR HOME, PERTURBED AT THEY'RE INADEQUACY. I RECEIVED AN E-SURVEY FROM THE DEALERSHIP AND I GAVE THEM THE POOR GRADE THAT WAS WARRANTED. WITHIN 30 MINUTES, SERVICE DIRECTOR HENRY CALLED SAYING HE'D HAVE THE CLUTCH IN ONLY 8 WEEKS TO APPEASE ME, BUT THAT I'D HAVE TO KEEP CALLING FOR UPDATES. I DON'T FEEL SAFE DRIVING IT, FEARFUL OF IT STALLING WHEN I NEED POWER CRITICALLY. FAULTY CAR THAT NEEDS RECALL AMONG MANY FOCUSES.