NHTSA Complaint #10853526 — 2002 FORD EXPLORER

AS I WAS OUT DRIVING ONE DAY, I PULLED OFF FROM A GREEN LIGHT AND OUT OF NOWHERE THE "SERVICE ENGINE LIGHT" AND THE "O/D LIGHT" BOTH TURNED ON AT THE SAME TIME. AT THE SAME TIME I NOTICED THAT THE TRUCK BEGAN TO SHIFT VERY POORLY COMING OUT OF 1ST AND 2ND GEAR. IT IS NOW TO THE POINT WHERE THERE IS A REALLY LOUD "CLUNK" EVERY TIME THE TRUCK SHIFTS, ESPECIALLY IN THE LOWER GEARS AND WHEN PUTTING THE TRUCK IN REVERSE. I PULLED OVER TO ENSURE THAT IT WASN'T SOMETHING I HAD DONE AND IT WASN'T! I LET THE CAR SIT FOR A FEW HOURS HOPING THAT WOULD CLEAR THE ISSUE, BUT NO LUCK! AFTER MUCH RESEARCH ON THE PROBLEM THIS IS A VERY WELL KNOWN PROBLEM BY FORD MOTOR COMPANY AND NOTHING HAS BEEN DONE TO RESOLVE IT FOR THEIR CUSTOMERS. I PURCHASED THIS VEHICLE JUST UNDER A MONTH AGO AND ALREADY I'M LOOKING AT $2,000 TO PUT IN A NEW TRANSMISSION. WELL AFTER PURCHASING THE VEHICLE I CAN NOT AFFORD TO FIX FORD'S MISTAKE!!! THIS IS A CLEAR DEFECT OF A FORD PRODUCT AND AFTER SPENDING MY HARD EARNED MONEY ON ONE OF THEIR PRODUCTS I EXPECT MUCH BETTER FROM THEM! EVEN AFTER SPENDING $2,000 ON ANOTHER TRANSMISSION, IT IS A SURE FACT THAT IT IS ONLY INEVITABLE THAT THIS PROBLEM WILL HAPPEN AGAIN AND AGAIN AND AGAIN TO ANYONE WHO PURCHASES A 2003 FORD EXPLORER! IF I AND I'M SURE ANYONE ELSE WOULD'VE KNOWN THIS FACT, I'M POSITIVE; FORD WOULD HAVE NOT SOLD AS MANY MODELS. CAN WE SAY BAMBOOZLED AND TAKEN FOR MY MONEY BY FORD MOTOR COMPANY! PLEASE HELP US CUSTOMERS OUT AND DEMAND A RECALL ON THESE POORLY BUILT COMPONENTS THEY MASS PRODUCED AND STUCK INSIDE A WIDELY MARKETED AND SOLD VEHICLE. HOW WOULD YOU FEEL IF YOU AND YOUR INFANT CHILD WAS DRIVING AND OUT OF NOWHERE...BOOM...ANOTHER $2,000 YOU DO NOT HAVE FOR ANOTHER POORLY BUILT FORD TRANSMISSION SMH... ## VIN FAILED ## [XXX] ## INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR