NHTSA Complaint #11265269 — 2002 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11265269
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	September 28, 2019
Date Filed	September 30, 2019
Mileage	93,964 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

THE CAR GETS STUCK IN PARK AND WILL NOT INTO REVERSE, NEUTRAL OR DRIVE. IT DOESN'T HAPPEN OFTEN BUT HAS BEEN HAPPENING AT INFREQUENT PERIODS SINCE 2007. IT'S A NUISANCE WHEN IT DOES HAPPEN BUT AFTER MULTIPLE ATTEMPTS, DEPRESSING THE BRAKE AND REPEATEDLY ATTEMPTING TO SHIFT; SHUTTING DOWN THE ENGINE AND RESTARTING AND REPEATING THE PROCESS; USUALLY DOES SHIFT INTO GEAR. THE LAST INCIDENT WAS MORE THAN 4 YEARS AGO. NOW SINCE SATURDAY, 9/28/19; CAN'T SHIFT OUT OF PARK. I NEVER REPORTED THE PROBLEM BECAUSE IT WAS ALWAYS RESOLVED AND I FORGOT TO REPORT IT TO THE DEALERSHIP BECAUSE I WAS ALWAYS IN A RUSH TO GET TO MY DESTINATION. MY CAR IS IN GOOD RUNNING CONDITION. ORIGINAL OWNER. 93964MI. ALWAYS SERVICED AT DEALERSHIP.

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