NHTSA Complaint #11397933 — 2002 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	11397933
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	February 13, 2021
Date Filed	February 25, 2021
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE TRANSMISSION EXPERIENCED HARD SHIFTING WITH A CLUNKING NOISE PRESENT COMING FROM THE TRANSMISSION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION GEAR RATIO WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER JACOB GEORGE FORD LOCATED AT 125 SPRING ST, HOUTZDALE, PA 16651 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

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