NHTSA Complaint #10852104 — 2014 DODGE GRAND CARAVAN

OUR 2014 DODGE GRAND CARAVAN HAS THE SAME EXACT ISSUES AS 2011-2013 MODELS WITH THE MISFIRE ON CYLINDER 2 OR MULTIPLE CYLINDERS, AS WELL AS THE ENGINE TICKING. WE HAVE TRIED TO PURSUE THIS PROBLEM WITH CHRYSLER VIA OUR LOCAL DODGE DEALERSHIP. THEY SAY IT IS A MERE COINCIDENCE. WE FEEL THAT IT IS A CONTINUATION OF THE SAME PROBLEM INTO THE NEW MODEL YEAR, AND THAT THEIR SUPPOSED FIX FOR THIS PROBLEM IS NOT WHAT THEY THOUGHT IT WOULD BE. THE ENGINE LIGHT CAME ON WITHIN HOURS OF PURCHASING IT FROM A REPUTABLE USED CAR DEALERSHIP. RETURNED TO DEALER, THEY READ THE CODE, SAID IT WAS PROBABLY JUST A FLUKE, AND RESET IT. A COUPLE HOURS LATER IT CAME BACK ON. BROUGHT IT BACK TO THE DEALERSHIP. THEY TRIED THE "EASY" FIXES (SPARK PLUGS, WIRES, COIL) AND THE ENGINE CONTINUED TO THROW THE SAME CODE. THEY BROUGHT IT TO A REGULAR DODGE DEALERSHIP, WHERE THEY CLEANED THE INJECTORS, SAID THE PROBLEM WAS SOLVED AND SENT US ON OUR WAY. WITHIN HOURS IT THREW THE SAME CODE. CALLED THE DEALERSHIP, BUT THEY DID NOT RESPOND. WE LIVED 8 HOURS AWAY, AND WERE HALFWAY HOME AT THAT POINT. SO WE TRIED TO PURSUE IT WITH OUR LOCAL DEALERSHIP, AND THEY ARE SAYING IT IS JUST A COINCIDENCE. WE HAVE DONE EXTENSIVE RESEARCH, BOTH BEFORE AND AFTER PURCHASING THE VEHICLE, AND INTENTIONALLY AVOIDED THE 11-13 MODELS BECAUSE OF THIS EXACT PROBLEM. NOW WE REALIZE WE SHOULD HAVE BOUGHT ONE OF THOSE MODEL YEARS BECAUSE DODGE WILL CORRECT THEIR PROBLEM. HOWEVER, NOT ENOUGH COMPLAINTS HAVE BEEN MADE ABOUT THE 14S TO GET THEM TO OWN UP TO THE CONTINUED PROBLEM AND OFFER A REPAIR. ALL WE GOT FROM THE LOCAL DEALERSHIP WAS A QUOTE FOR $2500 TO FIX THIS PROBLEM. OUR RESEARCH HAS TURNED UP SEVERAL OTHER 2014 VEHICLES WITH THE SAME PENTASTAR ENGINE (NOT NECESSARILY GRAND CARAVANS) THAT ARE HAVING THE SAME ISSUE. DODGE EXTENDED THE WARRANTY FOR 11-13 TO 150,000 DUE TO THIS EXACT SAME PROBLEM. THEY SHOULD INCLUDE 2014.