NHTSA Complaint #11695271 — 2014 DODGE GRAND CARAVAN

The contact owns a 2014 Dodge Grand Caravan. The contact stated that while driving at 30 MPH, the vehicle suddenly came to a stop. The RPM increased to 4,000 and then decreased. The brake pedal was depressed to avoid a crash. The contact stated that the transmission became inoperable. The transmission downshifted unexpectedly, and the vehicle bucked for 1/8th of a mile. There was an abnormal sound coming from the transmission. There were no warning lights illuminated. The vehicle was towed to an independent mechanic who determined that the transmission needed to be replaced. The contact called the local dealer, who confirmed there were no open recalls associated with the VIN. The dealer emailed the VIN to the manufacturer. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 79,000.