NHTSA Complaint #10851036 — 2013 FORD FOCUS

DURING A ROAD TRIP WHILE ON A HIGHWAY ONRAMP GOING MOSTLY STRAIGHT AT GRADUAL ACCELERATION, EXPERIENCED COMPLETE FAILURE OF THE COMPUTER SYSTEM, BEGINNING WITH ERRATIC CHANGING OF GEARS ROCKING ME BACK AND FORTH IN MY SEAT, TO INFOTAINMENT DISPLAY SHUTDOWN, TO ENGINE STOPPING. HAD TO EXIT HIGHWAY AND 'REBOOT' THE SYSTEM TO CONTINUE TRAVELLING. AFTER INITIAL REPAIRS, STILL EXPERIENCED HARSH GEAR SHIFTS UP TO AND INCLUDING PRESENT DAY. GEAR SHIFTS COULD EASILY AFFECT THE CONTROL OF THE VEHICLE. TO MY UNDERSTANDING, THE FAULT IS HOW THE COMPUTER USES THE DUAL-CLUTCH SYSTEM TO SHIFT GEARS. I HAVE BEEN TOLD THAT AT TIMES, THE CAR DID NOT KNOW WHAT GEAR IT WAS IN. THERE HAVE BEEN MULTIPLE RECALLS REGARDING THESE ISSUES WITH THIS AND OTHER FORD MODELS WITH THIS CLUTCH SYSTEM. THERE ARE OTHER WORK REPORTS, BUT I WAS UNABLE TO FIT THEM WITHIN YOUR UPLOAD LIMITATIONS.