NHTSA Complaint #10850272 — 2008 HYUNDAI ENTOURAGE

OUR VEHICLE HAS BEEN FOR REPAIRS TO COLUMBIA HYUNDAI IN MONTGOMERY, OHIO FOUR TIMES IN LESS THAN TWO YEARS. THE MAIN CULPRIT THAT HAS BEEN THE PRIMARY REASON FOR THESE SERVICE REPAIRS HAS BEEN THE CAM PHASERS. THIS TIME, MOST RECENTLY, 16 MAR 2016, I WAS INFORMED BY THE SERVICE DEPARTMENT THAT THE CAM PHASERS WERE IN NEED OF REPLACEMENT ONCE AGAIN. THIS ALSO REQUIRED THE TIMING CHAIN AND TENSIONER TO BE REPLACED WHICH IS IN LINE WITH THE CONTINUED ISSUES WITH THE CAM PHASERS ONGOING ISSUES. ADDITIONALLY, I WAS INFORMED THAT THE OIL CONTROL VALVE NEEDS REPLACED. THIS IS SIGNIFICANCE BECAUSE THE MANUFACTURER HAS KNOWN OF THIS ISSUE SINCE IT PUT OUT A TECHNICAL BULLETIN IN MAY 2009. THE TOTAL COST OF REPAIRS IS NEARLY $1,300 INCLUDING HYUNDAI REFUSING TO COVER THE CAM PHASERS, DESPITE THIS BEING LESS THAN ONE YEAR FROM THE LAST DATE OF REPLACEMENT BY COLUMBIA HYUNDAI. TODAY, I WAS FORCED TO DRIVE MY VEHICLE HOME DESPITE BREAKING DOWN WITHOUT EVEN HAVING LEFT THE DEALERSHIP LOT. THE VAN BROKE DOWN SEVERAL MORE TIMES ON THE WAY HOME AND WITHIN LESS THAN A MILE FROM THE DEALERSHIP. I FORCED THE VAN TO DRIVE DESPITE THE CHECK ENGINE LIGHT FLASHING AS PREVIOUSLY REPORTED TO THE DEALERSHIP AND DESPITE THE HARD ROUGH IDLING AND TREMENDOUS LOSS OF POWER THAT NEARLY RESULTED IN A HEAD ON COLLISION BETWEEN MYSELF AND ANOTHER VEHICLE AT A NEARBY INTERSECTION. THIS HAS GONE ON LONG ENOUGH AND DESPITE HYUNDAI'S EFFORTS TO ASSIST US BY COVERING THE REPAIRS THE FIRST TIME, REFUNDING ME THE AMOUNT THAT I WAS CHARGED THE SECOND TIME DUE TO FIGHTING OVER THE TIMING OF THE INCIDENT. THE THIRD TIME THIS HAPPENED THE DEALERSHIP COVERED THE COST, BUT TOOK SO LONG FOR THE REPAIRS AND IT STILL RESULTED IN THE CAM PHASERS BEING DIAGNOSED A FOURTH TIME AS NEEDING REPLACEMENT. THIS TIME HYUNDAI REFUSED TO DO ANY SERVICES AND WANTED TO CHARGE NEARLY $1,300 FOR THE TOTAL REPAIR COSTS!