NHTSA Complaint #10846094 — 2012 FORD EDGE ELECTRICAL SYSTEM

Complaint Details

ODI Number	10846094
Vehicle	2012 FORD EDGE
Component	ELECTRICAL SYSTEM
Date of Incident	February 1, 2016
Date Filed	March 11, 2016
Mileage	42,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

"DOOR OPEN" INDICATOR LIGHT COMES ON AND WILL NOT TURN OFF WHEN THE CAR IS TURNED ON. WHEN THIS HAPPENS, YOU CANNOT LOCK THE DOORS, WHICH IS A SAFETY ISSUE. THE INTERIOR LIGHTS ALSO STAY ON... WHICH MAKES IT MORE DIFFICULT TO DRIVE AT NIGHT (ALSO A SAFETY ISSUE). THIS IS THE SECOND TIME OUR CAR HAS HAD THIS ISSUE. WE HAD THE DOOR LATCH REPLACED THE FIRST TIME IN 2014. IT RECENTLY STARTED OCCURRING AGAIN ON TWO DOORS IN OUR CAR. IT COSTS $500 PER DOOR TO FIX EACH OCCURRENCE. FORD SHOULD OWN UP TO THIS ISSUE THAT IS BEING REPORTED BY MULTIPLE PEOPLE AND FIX IT BEFORE SOMEONE GETS HURT, ROBBED, OR KILLED BECAUSE THEY CAN'T LOCK THEIR DOORS.

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