NHTSA Complaint #10837288 — 2011 HYUNDAI SONATA

MY STEERING WHEEL HAS BECOME INCREASINGLY LOOSE AND SHAKY OVER THE PAST MONTHS WHEN DRIVING OR STATIONARY. THERE IS A VERY DISTINCT (AND GETTING WORSE OVER TIME) "CLICKING" OR "KNOCKING" SOUND WHEN I BACK UP AND TURN MY WHEEL EITHER WAY. I WAS TOLD BY MY MECHANIC THAT SOMETHING IS WRONG WITH MY STEERING GEAR BOX/SHAFT SECTOR AND POSSIBLY SOME OF MY AXLES. HE TOLD ME THIS WAS DANGEROUS, AND THAT THE RECALL CAMPAIGN NUMBER 097 SHOULD COVER ME. HOWEVER, I WAS TOLD BY HYUNDAI THAT MY SPECIFIC CAR DOES NOT FALL UNDER THIS RECALL, EVEN THOUGH I MY CAR HAS THE EXACT SYMPTOMS OF THE RECALL. I WAS ALSO TOLD THAT BECAUSE OF RECENT RECALLS, MY WARRANTY WOULD BE EXTENDED. HOWEVER, HYUNDAI HAS NOW TOLD ME THAT MY WARRANTY EXTENSION ONLY COVERS THE SOLE ENGINE, AND NOT THE AXLES THOUGH THEY ARE PART OF AND COVERED BY THE INITIAL ENGINE WARRANTY. HYUNDAI HAS TOLD ME THERE ARE "KITS" TO FIX THESE PROBLEMS, BUT I HAVE TO PAY OVER $1000 FOR THE KITS TO FIX, EVEN THOUGH THESE WERE FAULTY PARTS BY HYUNDAI. THE HYUNDAI SERVICE MANAGER I SPOKE WITH TOLD ME FLAT OUT THAT MY CAR HAD FAULTY PARTS, BUT THAT THE KITS COULD FIX THEM. I ASKED HIM WHOSE FAULT IT WAS THAT THEY WERE FAULTY, AND HE SAID THAT ALL CAR COMPANIES DEAL WITH THIS AND IT WASN'T BECAUSE OF MY DRIVING. BUT EVEN STILL SO, I HAVE TO BE THE ONE TO PAY FOR HYUNDAI'S FAULTY PARTS AND NON-EXISTENT RECALL HELP. I'M BEYOND FRUSTRATED AFTER READING SO MANY REVIEWS AND FORUMS ONLINE OF PEOPLE WITH THE EXACT SAME CAR SYMPTOMS AS MINE WHO ARE UNFORTUNATELY ALSO NOT COVERED BY THE RECALL. IF I CANNOT GET A BETTER RESPONSE AND ANSWER FROM THIS, I WILL BE CONTACTING THE MAIN LAWYER WHO OTHERS HAVE ALSO CONTACTED ABOUT THIS AND FILING AN OFFICIAL LAWSUIT. I EXPECTED WAY BETTER FROM HYUNDAI AND AM DISGUSTED AND DISAPPOINTED AT THE LACK OF SERVICE, TRUTHFULNESS, AND INTEGRITY FROM THIS COMPANY AT THIS POINT.