NHTSA Complaint #10825990 β€” 2004 TOYOTA SIENNA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 10825990
Vehicle 2004 TOYOTA SIENNA
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 125,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

REAR PASSENGER ELECTRIC SLIDING DOOR DOES NOT OPEN OR CLOSE AND FAILED ONE DAY. THE DOOR LATCH ASSEMBLY IS ELECTRICALLY OPERATED AND THERE IS NO MANUAL OVERRIDE. THE DOOR CAN ONLY BE OPERATED ELECTRICALLY AND CANNOT BE OPENED MANUALLY AT ALL WITH OUT MAKING A $1500 - $3500 REPAIR TO REPLACE THE FAULTY ELECTRICAL SYSTEM (DOOR LATCH ASSEMBLY AND DOOR MOTOR) OF THE VEHICLE. THIS IS A POTENTIALLY LIFE THREATENING SITUATION FOR SMALL CHILDREN SINCE IF THERE IS AN ACCIDENT HOW ARE YOU GOING TO GET THE CHILDREN OUT OF THE VEHICLE SINCE THE DOOR CANNOT BE OPERATED MANUALLY? THIS ISSUE NEEDS TO BE INVESTIGATED AND A TOTAL RECALL OF ALL ELECTRICAL DOOR ASSEMBLIES NEED TO BE MADE FOR ALL YEARS AFFECTED AND A MANUAL OVERRIDE NEEDS TO BE ENGINEERED SUCH THAT CHILDREN'S LIVES ARE NOT AT RISK DUE TO FAULTY ENGINEERING.

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