NHTSA Complaint #10824265 — 2015 FORD FIESTA

TL* THE CONTACT OWNS A 2015 FORD FIESTA. WHILE DRIVING 10 MPH, THE VEHICLE BEGAN TO VIBRATE ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEAD GASKET FAILED AND NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE FRONT DRIVER AND PASSENGER SIDE SHOCKS WERE LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. THE CONSUMER STATED ABOUT TWO WEEKS AFTER BRINGING THE VEHICLE, THE DRIVER'S SIDE DOOR AND THE BACK PASSENGER'S DOOR HANDLES STARTED PEELING. THE DEALER SUGGESTED FOR THE CONSUMER TO BUY TOUCH UP PAINT, AS THEY WOULD NOT REPAINT THE HANDLES. THE TRANSMISSION SEEMED TO SWITCH HARD BETWEEN GEARS AND LUNGED FORWARD FROM FIRST TO SECOND GEAR. AFTER HAVING THE HEAD GASKET REPLACED, THE VEHICLE DRIVES HOT AND SHAKES AT HIGH SPEEDS. THE TRANSMISSION GEAR SHIFT BEGAN STICKING WHILE MOVING IT FROM DRIVE, TO REVERSE TO PARK. THE CONSUMER REQUESTED A REFUND FOR COST OF THE VEHICLE. UPDATED 06/22/2017*JS