NHTSA Complaint #10822946 — 2012 FORD EDGE

DOOR AJAR WARNING, DOME LIGHT STAYS ON, DOOR DOES NOT LOCK WITH KEY PAD, DOOR DOES NOT STAY LOCKED FROM THE INSIDE. WHEN CLOSING THE DOOR, THE "DOOR AJAR" WARNING LIGHTS UP ON THE INSTRUMENT PANEL, A WARNING CHIMES, THE DOME LIGHT STAYS ON, AND THE DOORS CANNOT BE LOCKED FROM THE INSIDE (OR WHEN EXISTING THE CAR, THE KEYPAD BECOMES INOPERATIVE). NO AMOUNT OF SLAMMING, CLOSING GENTLY OR MULTIPLE CLOSING OF DOOR RECTIFIES THE CONDITION. HAVE TAKEN CAR TO DEALERSHIP, THEY WEREN'T AWARE OF ANY PROBLEM, SAID THERE WAS DIRT BUILD UP, SO THEY DIAGNOSED THE PROBLEM, CLEANED SOMETHING AND CHARGED $120 TO TELL ME TO KEEP THE LOCK MECHANISM CLEAN. THAT LASTED FOR ABOUT A MONTH. STILL HAVING PROBLEM WITH THE "DOOR AJAR" WARNING LIGHT