NHTSA Complaint #10822737 — 2008 FORD ESCAPE HYBRID

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10822737
Vehicle	2008 FORD ESCAPE HYBRID
Component	STEERING
Date of Incident	January 25, 2016
Date Filed	January 28, 2016
Mileage	100,178 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

RECEIVED RECALL NOTICE FOR STEERING ISSUE. NO ISSUES WITH STEERING PRIOR TO RECALL. SOFTWARE UPDATE PERFORMED. 4 MONTHS NO ISSUES. THEN STEERING WHEEL BEGAN MODERATE SHAKING UPON START, DRIVING AND IDLING. SEVERAL DAYS LATER 'POWER STEERING ASSIST FAULT' APPEARED IN MESSAGE CENTER. SHAKING CONTINUED BUT NO IMMEDIATE LOSS OF POWER. TWO DAYS FOLLOWING ON THE HEELS OF MAJOR SNOWSTORM, ALL POWER STEERING LOST. CONTACTED FORD DIRECTLY, THEY INSTRUCTED ME TO SCHEDULE SERVICE APPOINTMENT. THEY CLAIMED THAT CODES CAN BACK AS TORQUE SENSOR AND NOTHING TO DO WITH POWER STEERING ISSUE.

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