NHTSA Complaint #10821039 — 2011 VOLKSWAGEN GTI

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10821039
Vehicle	2011 VOLKSWAGEN GTI
Component	ENGINE
Date of Incident	January 7, 2016
Date Filed	January 19, 2016
Mileage	112,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

WALKING OUT TO MY VEHICLE IN SUB-FREEZING WEATHER TO RETURN HOME, I ATTEMPTED TO START THE VEHICLE AND WHEN THE ENGINE CAUGHT IT MADE A LOUD RATTLE AND DIED QUICKLY. THIS SAME SITUATION OCCURRED ON SUBSEQUENT IGNITION CYCLES ALL WITH THE SAME RESULT. VW HAS RELEASED A SERVICE BULLETIN PERTAINING TO THIS COMMON ISSUE WHICH IS TO CHECK THE TIMING CHAIN TENSIONER. WHEN THIS TENSIONER FAILS IT CAN RENDER THE ENGINE USELESS. I HAVE REMOVED THE TIMING CHAIN COVER AND THE TENSIONER HAS FAILED AND DOES NOT HOLD TENSION TO THE CHAIN. VW SHOULD TAKE RESPONSIBILITY TO FIX THIS ISSUE IN CUSTOMER VEHICLES AS IT IS A KNOWN DEFECTIVE PART THAT THEY ARE UNWILLING TO REPAIR OR AID IN REPAIRING.

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