NHTSA Complaint #10819778 — 2015 FORD F-150

DOORS NOT LATCHING AND LOCK S NOT WORKING IN FREEZING TEMPERATURES. ON SEVERAL OCCASIONS WHEN THE TEMPERATURE DROPS BELOW FREEZING, THE DOOR LATCHES WILL NOT ENGAGE WHEN YOU CLOSE THE DOOR. ALSO, THE DOOR LOCKS WILL NOT OPERATE. I HAVE HAD TO DRIVE MY VEHICLE WHILE HOLDING THE DRIVER'S DOOR CLOSED WITH MY HAND UNTIL IT WARMED UP ENOUGH FOR THE DOOR LATCH TO WORK. THERE IS A TSB FOR THIS ISSUE. TSB 15-0052. IT CALLS FOR THE REMOVAL OF ALL 4 DOOR PANELS. INSPECT LATCHES AND CABLES. APPLY GREASE TO ALL COMPONENTS AND THEN REASSEMBLE THE DOOR PANELS. TSB WORK WAS DONE BY MARYSVILLE FORD IN MARYSVILLE, WA ON 12-2-2015. PROBLEM STILL EXISTS. VEHICLE WAS TAKEN BACK TO DEALERSHIP AND KEPT FOR 2 MORE DAYS ON JANUARY 12 2016. SERVICE DEPARTMENT CAN NOT REPLICATE PROBLEM IN HEATED SHOP. SERVICE DEPARTMENT TOLD ME THEY CONTACTED THE FORD SERVICE HOTLINE AND WAS TOLD THERE IS NO FIX AT THIS TIME. AT THIS TIME I AM NOT ABLE TO FULLY USE MY VEHICLE IN BELOW FREEZING TEMPERATURES. THIS IS A SAFETY CONCERN FOR DRIVER AND PASSENGERS. CAN NOT LATCH DOOR TO DRIVE VEHICLE AND IF IN AN ACCIDENT THE LOCKS WOULD NOT RELEASE TRAPPING PASSENGERS INSIDE THE VEHICLE. FORD NEEDS TO ADDRESS THIS ISSUE AND PROVIDE A RECALL IMMEDIATELY.