NHTSA Complaint #10817563 — 2011 HYUNDAI SONATA ENGINE

Complaint Details

ODI Number	10817563
Vehicle	2011 HYUNDAI SONATA
Component	ENGINE
Date of Incident	December 10, 2015
Date Filed	January 4, 2016
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

THERE IS A RECALL ON MY VEHICLE ENGINE. I TOOK MY CAR TO THE DEALER AND THEY INSPECTED THE ENGINE FOR THE DEFECTIVE PART (ENGINE). THEY SAID THE CAR DOESN'T MET THE REQUIREMENT FOR FIX OR REPLACEMENT. HOWEVER, THEY INCREASED THE OIL AMOUNT FROM 4.5 QUARTS TO 5.5 AND CHANGE THE OIL DIP STICK WITHOUT EXPLANATION WHEN I ASKED WHY. I BELIEVE THEY ARE ATTEMPTING TO COVER UP THE PROBLEM WITH TEMPORARY FIX. CAN YOU INVESTIGATE IN TO THIS MATTER PLEASE. I CALL THEM SEVERAL TIMES ABOUT THE SITUATION WITH THE DEALERSHIP AND THE CHANGES MADE WITHOUT EXPLANATION. AFTER SEVERAL WEEKS OF WAITING FOR THEM TO RESPOND I CALL THEM AND THE COSTUMER SERVICE PERSON ON THE PHONE GAVE ME AN EXPLANATION, AGAIN NOT RESPONDED TO MY QUESTION DIRECTLY BUT BY SOMEONE WHO ONLY ANSWER THE PHONE. PLEASE HELP OR ADVISE!

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