NHTSA Complaint #10816603 — 2016 TOYOTA HIGHLANDER UNKNOWN OR OTHER

Complaint Details

ODI Number	10816603
Vehicle	2016 TOYOTA HIGHLANDER
Component	UNKNOWN OR OTHER
Date of Incident	December 28, 2015
Date Filed	December 28, 2015
Mileage	20 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

WHEN I PURCHASED THIS 2016 TOYOTA HIGHLANDER LE IN MID DECEMBER, I DID NOT REALIZE UNTIL I GOT IT HOME, THERE WAS NO INTERIOR REAR DOOR RELEASE. NO RELEASE BUTTON ON THE DASH AND NO INTERIOR DOOR HANDLE. I WENT BACK TO THE DEALERSHIP, FOUND MY SALESMAN AND ASKED HIM IF THERE WAS AN INTERIOR DOOR RELEASE. HE TOLD ME THERE WAS NOT AND "THAT'S WHY THEY OFFER THE LE PLUS MODEL WHICH HAS A POWER REAR DOOR WITH INSIDE RELEASE". EVERY VEHICLE I'VE OWNED SINCE 1998 HAS HAD AN INSIDE TRUNK OR REAR DOOR RELEASE. IT SEEMS LIKE A HUGE SAFETY ISSUE TO ME, HOW WOULD ANYBODY ESCAPE FROM THE BACK IN CASE OF FIRE OR OTHER TRAGEDY? AREN'T PASSENGER VEHICLES REQUIRED TO BE MANUFACTURED WITH AN INSIDE RELEASE/DOOR HANDLE?

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