NHTSA Complaint #11440142 — 2016 TOYOTA HIGHLANDER UNKNOWN OR OTHER

Complaint Details

ODI Number	11440142
Vehicle	2016 TOYOTA HIGHLANDER
Component	UNKNOWN OR OTHER
Date of Incident	October 30, 2021
Date Filed	November 11, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

After shopping, we went to open the trunk of our Highlander by pressing the button. As it opened, we heard a crunching sound from the top but the trunk continued to open. It then reached the point where suddenly the top spoiler was dislodged and the back window's glass exploded outward in a thousand small pieces all over my husband. At no point did a safety mechanism turn on to stop the trunk from opening. We had a few prior experiences with the trunk failing to stop if something was in its way, demonstrating that there is an issue with the sensor or there is no sensory system in the car that would prevent it from crushing something or someone. After contacting Toyota, they stated that this was not covered under the warranty of the vehicle.

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