NHTSA Complaint #10810864 — 2003 FORD WINDSTAR

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. WHILE TAKING THE VEHICLE FOR A ROUTINE CHECK, THE MECHANIC INFORMED THE CONTACT THAT THE AXLE WAS FRACTURED IN TWO PLACES ON THE DRIVER AND PASSENGER SIDES. THE CONTACT WAS INFORMED THAT THE BRACKETS WERE PLACED ON A FAULTY AXLE. THE MECHANIC ADVISED THE CONTACT NOT TO DRIVE THE VEHICLE FOR LONG LENGTHS OF TIME. THE MECHANIC DIAGNOSED THAT THE AXLE NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). ONCE THE REPAIR PART AND COST WAS DECIDED, THE CONTACT WOULD BE INFORMED AND A REPAIR WOULD BE MADE. THE CONTACT HAD NOT RECEIVED NOTIFICATION AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000. UPDATED 04/21/2016*LJ UPDATED 05/14/18*JB *TR