NHTSA Complaint #10808621 — 2012 HYUNDAI SONATA

ISSUES WITH LOUD RATTLE NOISE COMING FROM ENGINE WHEN ACCELERATING OVER 40 MPH.CALLED HYUNDAI DEALER SERVICE DEPT.& MADE APPT TO GET INSPECTED. SERVICE REP CLAIMED THE MECHANIC HEARD NO NOISE, SO I HAD TO GO DRIVE CAR WITH MECHANIC TO IDENTIFY NOISE. (NOISE OBVIOUSLY NOTICEABLE) AFTER DRIVING CAR WITH MECHANIC HE SAID THE CVTS NEEDED TO BE REPLACED. I TOOK MY RECALL NOTICE FOR NHTSA # 15V-568. I ASKED IF THIS WAS DUE TO METAL DEBRIS LEFT IN ENGINE THEY SAID NO.THEY GAVE ME A RENTAL.TOOK 2 WEEKS FOR CVTS TO BE REPLACED. ABOUT 8 DAYS LATER AFTER HYUNDAI RETURNING CAR THE NOISE WAS BACK. 3 WEEKS IT GOT WORSE, CALLED HYUNDAI DEALER, TOOK IT BACK. THE SERVICE REP. AGAIN CLAIMS THEY DONT HEAR ANTHING.HAVE TO DRIVE MY CAR AGAIN TO IDENTIFY NOISE TO MECHANIC.ITS VERY FRUSTRATING. THERE STILL IS NO SOLUTION TO RATTLE NOISE, RECALL OR HAVE THEY INSPECTED MY CAR PROPERLY FOR THE CAR ISSUES I AM EXPERIENCING & REPORTING TO THEM. THE CAR STALLED ON MY WAY TO DROP IT OFF. RPMS INCREASED BUT CAR DID NOT ACCELERATE. LET OFF GAS PEDAL THEN TRIED AGAIN SERVERAL TIMES FINALLY THE CAR PUTTERED & PROCEEDED. MY DAUGHTER WAS IN THE CAR WITH ME SO IT WAS A SCARY SITUATION FOR THE BOTH OF US. I TOLD THE SERVICE REP WHAT JUST HAPPENED. LEFT MY CAR & THEY GAVE ME RENTAL.I HAVE EXPERIENCED LOUD NOISE FROM ENGINE SINCE I BOUGHT THE CAR NEW IN DECEMBER 2011. WAS TOLD THAT THE CAR IS SUPPOSED TO BE LOUD & MAKE THE RATTLE NOISE BC OF ECO ENGINE. AS THE YEARS HAVE GONE BY THE CAR'S PERFORMANCE HAS WORSEN. IT HAS STALLED SEVERAL TIMES. I DONT FEEL SAFE. THE CAR ONLY HAS 45,000 MILES. IVE HAD SEVERAL ISSUES BATTERY, STEERLING WHEEL , RADIO, ETC..BAD EXPERINCES. IVE MAINTAINED THE CAR WITH PROPER OIL CHANGES, REPORTED ALL ISSUES ON FILE WITH HYUNDAI SERVICE DEPT .HYUNDAI NEEDS TO TAKE RESPONSIBILITY & FIX THE PROBLEMS WITH THEIR CARS & FIND A REMEDY TO THIER ENGINE RECALL ASAP. SAFETY IS IMPORTANT.