NHTSA Complaint #10794695 — 2003 FORD WINDSTAR SUSPENSION

Complaint Details

ODI Number	10794695
Vehicle	2003 FORD WINDSTAR
Component	SUSPENSION
Date of Incident	November 18, 2015
Date Filed	November 18, 2015
Mileage	154,161 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

RECEIVED RECALL NOTICE FOR THE REAR AXLE, HAD 2 (TWO) FORD DEALERS LOOK AT THE AXLE. FIRST DEALER NOTED CRACKS, OFFERED TO REPLACE AXLE FOR $700. FIRST DEALER DID NOT ENTER RECALL/INSPECTION INTO FORD DATABASE, NO RECORD. SECOND DEALER PERFORMED INSPECTION, SAID AXLE WAS "GOOD TO GO". I INSPECTED AXLE MYSELF, EVIDENT THAT THERE IS NO ADHESIVE UNDER THE BRACKET WHERE THE CRACK PROPAGATES. WE RELY ON THE AUTOMOTIVE DEALERS TO MAKE AND KEEP OUR VEHICLES SAFE. NOW, WE CANNOT TRUST THE DEALERS TO PERFORM THE RECALLS AS THEY SHOULD. THIS IS NOT A SAFE VEHICLE.

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