NHTSA Complaint #10788069 — 2012 HYUNDAI SONATA

I RECEIVED A NOTICE FOR SAFETY RECALL FOR MY CAR WHICH I JUST BOUGHT 3 MONTHS AGO FROM HYUNDAI DEALERSHIP IN TAMPA. MY CAR IS MAKING NOISE FROM THE ENGINE AS I DRIVE. I CALLED TODAY TO THE DEALERSHIP AND THEY STATED THAT I WOULD HAVE TO DROP THE CAR OFF. I SAID THAT'S FINE AS LONG AS I CAN GET A LOANER SO I CAN DRIVE TO MY WORK. THE PERSON (JEFFERY MARTINEZ) REFUSED STATING THAT THEY DON'T HAVE A LOANER CAR RIGHT NOW. I SAID YOU ARE GIVING ME APPOINTMENT FOR THURSDAY AND HOW CAN YOU TELL ME THAT THE LOANER IS NOT AVAILABLE FOR THURSDAY? HE JUST KEPT REFUSING AND SO I ASKED TO SPEAK TO A MANAGER AND HE JUST TELLS ME THAT THE MANAGER WILL CALL ME AND HANGS UP THE PHONE. I CALLED THIS MORNING AND TALKED TO A PERSON NAME KAREN AND SHE TOLD ME THAT LOANER CARS ARE ONLY FOR PEOPLE WHO PAY FOR SERVICES AND THAT I WOULD HAVE TO SPEAK TO AN ADVISOR FOR IT. THAT PERSON NEVER CALLED ME! I AM NOT HAPPY WITH THE SERVICE THAT I RECEIVED FROM THIS DEALERSHIP. THIS IS NOT MY FAULT THAT THE ENGINE IS MAKING NOISE DUE TO RECALL AND IF I HAVE TO GET IT FIXED THEN I SHOULD BE ABLE TO GET A LOANER COMPLIMENTARY UNTIL MY CAR IS FIXED.