NHTSA Complaint #10787632 — 2003 FORD WINDSTAR

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. THE CONTACT STATED THAT THERE WAS A FAILURE IN WHICH THE REAR AXLE PREMATURELY CRACKED WITHOUT WARNING. THE DEALER REPAIRED THE VEHICLE ACCORDING TO NHTSA CAMPAIGN NUMBER: 12V195000 (SUSPENSION), BUT IT DID NOT REMEDY THE FAILURE. THE CONTACT RECEIVED A SECOND NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V608000 (SUSPENSION). THE DEALER STATED THAT THE CONTACT NEEDED TO PAY FOR THE REAR AXLE REPAIR AFTER INSPECTING THE VEHICLE. THE VEHICLE WAS NOT REPAIRED YET. THE CONTACT STATED THAT THE MANUFACTURER'S REMEDY WAS NOT SUFFICIENT AND DID NOT APPROVE THE DEALER'S REPAIR FOR THE SECOND RECALL. THE CONTACT WAS WAITING ON A RESPONSE FROM THE MANUFACTURER TO ENSURE THE DEALER PROVIDED A PERMANENT REMEDY FOR THE CONDITION OF THE VEHICLE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.