NHTSA Complaint #10785370 — 2008 TOYOTA RAV4

VEHICLE IN FOR SERVICE AT MY REGULAR SERVICE LOCATION. MECHANIC NOTED LEAKING REAR DIFFERENTIAL AND I WAS HEARING A "WHIRING" NOISE WHILE DRIVING, TOLD TO CONTACT TOYOTA. CONTACTED LOCAL DEALERSHIP, VEHICLE WAS LOOKED AT BY THE DEALERSHIP AND THEY NOTED IT WAS THE DIFFERENTIAL COUPLER. WOULD NOT COVER THE $1400 REPAIR EVEN THOUGH TSB-0080-13 AND SPECIAL POLICY ADJUSTMENT NO 960 WAS IN PLACE AT THAT DATE/TIME. SHORTLY THEREAFTER, PURCHASED PART THROUGH TOYOTA DEALERSHIP AND HAD INSTALLED BY REGULAR REPAIR SHOP DUE TO SAFETY CONCERNS. CONTACTING TOYOTA CUSTOMER SERVICE VIA LETTER TO REQUEST REIMBURSEMENT FOR THE DIFFERENTIAL COUPLER THAT I HAD TO HAVE INSTALLED SINCE SO MANY RAV4 OWNERS HAVE HAD THIS SAME ISSUE AND OTHERS HAVE HAD THEIRS REPAIRED AT NO COST TO THEM. I HAVE ATTACHED A FELLOW RAV4 OWNERS INVOICE THAT SHOWS COUPLER REPLACED UNDER THE SPECIAL POLICY ADJUSTMENT THAT IS ALSO ATTACHED.