NHTSA Complaint #10782842 — 2014 FORD FUSION HYBRID

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10782842
Vehicle	2014 FORD FUSION HYBRID
Component	ELECTRICAL SYSTEM
Date of Incident	October 8, 2015
Date Filed	October 16, 2015
Mileage	15,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

TL* THE CONTACT OWNS A 2014 FORD FUSION HYBRID. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, THE KEY FOB FRACTURED AND THE KEY BECAME DETACHED FROM THE FOB. THE VEHICLE WOULD NOT START. THE VEHICLE HAD TO BE STARTED USING PLIERS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE KEY FOB WAS FRACTURED AND NEEDED TO BE REPLACED. THE FOB WAS NOT REPLACED. THE CONTACT WAS ABLE TO USE A SPARE KEY TO OPERATE THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. UPDATED 02/05/16*LJ UPDATED 04/07/16*LJ *CN

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