NHTSA Complaint #10782446 — 2015 FORD F-250

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10782446
Vehicle 2015 FORD F-250
Component ENGINE
Date of Incident
Date Filed
Mileage 9,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

I HAVE A 2015 FORD F-250 SUPER DUTY WITH A 6.7L DIESEL. I STARTED HAVING THIS PROBLEM INTERMITTENTLY AND ONLY NOTICED IT ON HOT DAYS WHILE AT SLOW SPEEDS, BUT IT HAS CONTINUED TO GET WORSE TO THE POINT THAT IT HAPPENED WITH EVERY RE-GEN, AT ANY OUTSIDE TEMPERATURE AND ALMOST ANY SPEED. IT ALL STARTS WITH THE NOTIFICATION ON THE SCREEN OF CLEARING THE EXHAUST FILTER AND HAS AN OK IN THE CORNER OF THE SCREEN. NOT SURE WHY THE OK, SINCE YOU HAVE NO CHOICE ON WHETHER TO START THE PROCESS OR NOT. DURING THE RE-GEN PROCESS THE ENGINE SUDDENLY AND WITHOUT ANY NOTIFICATION, LOOSES POWER, STARTS TO SHAKE AND SHUTTER SO VIOLENTLY THAT IT SHAKES THE WHOLE TRUCK. THE ONLY WAY TO STOP IT IS TO PUT THE THROTTLE TO THE FLOOR. IF I LET OFF THE THROTTLE IT STARTS OVER AGAIN. THE TWO SAFETY CONCERNS THAT IT CAUSES ARE THE SUDDEN LOSS OF POWER AND MY TRUCK SUDDENLY SLOWING DOWN WITHOUT ANY BRAKE LIGHTS TO WARN DRIVERS BEHIND ME (I WAS ALMOST REAR-ENDED LAST TIME IT HAPPENED IN TOWN) AND SECONDLY, HAVING TO KEEP THE THROTTLE ON THE FLOOR TO STOP THE PROBLEM AND THE SPEED THE TRUCK OBTAINS WHEN DOING SO. THERE ARE TIMES WHEN I CANNOT STEP ON THE THROTTLE BECAUSE OF THE SPEED LIMIT, TRAFFIC OR ROAD CONDITIONS, AND AM FORCED TO PULL OVER IF THERE IS AN AREA TO SO, IF NOT I KEEP CHUGGING ALONG HOLDING UP TRAFFIC UNTIL I CAN. I HAVE NOT PULLED A TRAILER AS OF YET, BUT QUITE FRANKLY AN AFRAID TO DO SO WITH THIS PROBLEM FOR FEAR OF BEING REAR-ENDED. IT OCCURS AT SPEEDS FROM 30 TO 70 MPH. IT HAS HAPPENED IN TOWN ON RURAL ROADS AND ON THE HIGHWAY. IT HAS BEEN INTO FORD SEVERAL TIMES AND THEY HAVE NOT BEEN ABLE TO FIX THE PROBLEM. THE LAST TIME IT WAS AT FORD, THE SERVICE MANAGER TOLD ME FORD IS AWARE OF THE PROBLEM AND WILL BE COMING OUT WITH A SOFTWARE REVISION, BUT NOT UNTIL APRIL OF 2016. THE TRUCK IS UNSAFE TO DRIVE UNTIL THEN.

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