NHTSA Complaint #10780236 — 2014 FORD ESCAPE

THIS IS LEASED. MY AUTO TRANS. RANDOMLY POPS INTO NEUTRAL THEN KICKS INTO GEAR, CAUSING A JOLT. THIS HAPPENS SOMETIMES NOT AT ALL, AND ONCE THREE TIMES IN ONE DAY. I'VE TAKEN IT TO THE FORD DEALER WHO CANNOT REPLICATE THE PROBLEM, BUT HAS BUT A LOT OF MILES ON MY LEASE. LAST FRIDAY, THIS ALMOST CAUSED AN ACCIDENT. I HAVE SINCE BEEN ON CHAT WITH FORD, HAVE CALLED THEM, HAVE COMPLAINED REGARDING NC LEMON LAW, AND MORE, AND FORD WILL NOT REPLY AT ALL. MY WIFE IS UPSET THAT I AM EVEN DRIVING THE CAR, AND I WILL NOT LET HER DRIVE IT. I WAS TAKING TWO FRIENDS GOLFING A FEW WEEKS AGO AND IT HAPPENED TWICE, AND THEY BOTH COMMENTED, SO I HAVE WITNESSES WHO FELT IT. I WANT A RESOLUTION. THIS HAS CAUSED TO NEAR MISSES. ONE WHEN PULLING FROM A PARKING LOT ONTO A 45 MPH ROAD WHEN IT STALLED FOR ABOUT 50 YARDS, AND LAST FRIDAY ON THE HIGHWAY WHEN IT STALLED THEN VERY ABRUPTLY AND NOISILY KICKED BACK INTO GEAR. I WAS WILLING TO GET THE CAR FIXED, BUT AFTER HAVING IT INTO THE FORD DEALER NOW FOUR TIMES, I JUST WANT FORD TO GET ME OUT OF THE LEASE AND INTO ANOTHER FORD OR LINCOLN, WHICH I THINK IS A FAIR RESOLUTION, AS I WILL STILL BE PAYING FOR A CAR. I KNOW I CANNOT DRIVE THIS ONE ANYMORE, BUT CURRENTLY DON'T HAVE ANOTHER OPTION. THIS HAPPENS RANDOMLY, ALWAYS IN MOTION WHILE PICKING UP SPEED. USUALLY WHEN THE MOTOR IS WARM OR GETTING THERE. IT CAN BE AT 15-20 MPH OR EVEN ON A 70 MPH HIGHWAY. NO CONSISTENCY. IT HAS PROBABLY HAPPENED 30 OR 40 TIMES IN THE LAST SIX MONTHS, INCLUDING THE BAD ONE FRIDAY, ONCE ON SATURDAY, TWICE ON SUNDAY AND ONCE TODAY (TUESDAY). I AM NOW TRACKING THE INCIDENTS.