NHTSA Complaint #10777998 — 2007 MAZDA CX-9 STEERING

Complaint Details

ODI Number	10777998
Vehicle	2007 MAZDA CX-9
Component	STEERING
Date of Incident	September 28, 2015
Date Filed	September 28, 2015
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

I WAS DROPPING MY CHILDREN OFF TO DAYCARE TURNING INTO THE PARKING LOT AND GOING OVER A BUMP WHEN I HEARD A LOUD "POP" TOWARD THE FRONT OF THE CAR - THE CAR COMPLETELY STOPPED DEAD - I GOT OUT TO FIND THE FRONT RIGHT TIRE WAS COCKED HARD LEFT AND WAS OFF ITS CONTROL ARM - SOME FLUID WAS ALSO LEAKING OUT OF THE AXLE AREA. THIS HAPPENED THE MONDAY MORNING AFTER I RECEIVED THE RECALL NOTICE FROM MAZDA THIS PAST WEEKEND! I HAD THE FORM IN THE CAR TO CALL FOR SERVICE THIS WEEK. I HAVE CALLED THE SERVICE CENTER BUT THEY HAVE SAID THEY WILL NOT BE ABLE TO LOOK AT THE CAR UNTIL THURSDAY - NOW I WILL HAVE TOWING AND RENTAL EXPENSES CONNECTED WITH THIS DEFECT. FORTUNATELY NO ONE IN THE CAR WAS HURT OR THAT IT DIDN'T FAIL ON THE HIGHWAY!

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