NHTSA Complaint #10767542 — 2015 MAZDA CX-5

SEATS issue reported to NHTSA

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Complaint Details

ODI Number 10767542
Vehicle 2015 MAZDA CX-5
Component SEATS
Date of Incident
Date Filed
Mileage 575 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

SEVERAL TIMES NOW, AFTER SHUTTING THE VEHICLE OFF, EXITING AND UPON RE-ENTRY ON THE DRIVERS SIDE, I HAVE FOUND THE DRIVERS SEAT COMPLETELY RECLINED ALL THE WAY BACK. I BOUGHT THE VEHICLE BRAND NEW WITH 6 MILES ON IT IN ILLINOIS MAY OF 2014, AND THE FIRST INCIDENT OCCURRED WHEN WE HAD LESS THAN 600 MILES ON IT. I TOOK IT TO THE DEALERSHIP AND WAS TOLD THERE WAS NOTHING THEY COULD DO BECAUSE THEY "COULD NOT REPLICATE IT". THIS HAPPENED A FEW TIMES, THEN NOTHING. I DROVE THE CAR TO FLORIDA, AND HAD THE SAME ISSUE WHEN I CAME OUT TO THE CAR THE NEXT MORNING AND THE SEAT WAS RECLINED ALL THE WAY BACK. I TOOK IT TO THE MAZDA DEALERSHIP DOWN THERE AND WAS TOLD THE SAME THING, THAT "THEY COULD NOT FIND ANYTHING WRONG, AND COULD NOT GET IT TO DUPLICATE". I WAS DETAILING MY CAR THIS PAST WEEKEND, SITTING IN THE DRIVERS SEAT WITH THE CAR OFF. I WAS CLEANING THE WINDSHIELD AND HAD NO IDEA THAT THE SEAT HAD COMPLETELY RECLINED WHILE I WAS SITTING IN IT! MY LEG WAS NO WHERE NEAR THE SIDE WHERE THE ADJUSTMENTS ARE. SCARY THAT I DIDN'T EVEN HEAR THE MOTOR SOUND AS IT RECLINED AND IT WAS ALL THE WAY BACK. I AM SHORT AND HAVE NOTICED THAT WHEN I EXIT OUT THE DRIVERS SIDE, IT SEEMS THE EDGE OF THE DRIVERS SEAT PUSHES DOWN ON THE CONTROLS OR SOMETHING, BECAUSE I CAN HEAR IT CLICK, ALTHOUGH I DON'T SEE THE SEAT MOVE. I THINK IT'S POOR PLACEMENT OF THE MOTOR INSIDE THE DRIVERS SEAT. THIS COULD POSE A POTENTIAL HAZARD IF ONE WAS DRIVING. I SAW THERE WAS A COMPLAINT FROM ONE OTHER CONSUMER THAT WAS DRIVING WHEN THEIR SEAT FOLDED FORWARD. THIS SHOULD BE LOOKED INTO!

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