NHTSA Complaint #10766339 — 2011 HYUNDAI SONATA STEERING

Complaint Details

ODI Number	10766339
Vehicle	2011 HYUNDAI SONATA
Component	STEERING
Date of Incident	September 1, 2014
Date Filed	September 21, 2015
Mileage	52,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

SHAKING IN STEERING... (THOUGHT IT WAS BALL JOINTS - METAL TO METAL)... TOLD THERE WAS NO PROBLEM WITH BALL JOINTS & NO OTHER ISSUES DETERMINED (WITH THEIR TEST DRIVE). LOCAL HYUNDAI SERVICE MANAGER WOULD NOT RETURN REPEATED CALLS FOR COMPLAINT. VERY DISAPPOINTED NOW THAT "FACTORY WARRANTY & RECALL FOR STEERING PROBLEM" NOT WORTHY OF REPAIR AT THAT TIME. VIOLENTLY SHAKING NOW AND HYUNDAI SERVICE DEPARTMENT SAYS IT IS NOT PART OF A STEERING RECALL (PREVIOUSLY PATCHED)... SAID IT IS A STEERING COUPLING (NOT THE U JOINT WHICH WAS PART OF THE RECALL).

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