NHTSA Complaint #10762893 — 2012 JEEP GRAND CHEROKEE

1-AFTER QUICKLY STOPPING ON THE SIDE OF THE ROAD TO COLLECT MAIL, I TRIED TO GO BACK INTO THE ROAD TO CONTINUE DRIVING BUT THE STEERING WHEEL LOCKED AND I COULD NOT STRAIGHTEN THE VEHICLE. I ENDED UP CROSSING INTO THE OTHER SIDE, GOING INTO THE DITCH AND HITTING A SNOW BANK. DUE TO THE VERY SLOW SPEED (I WAS SPEEDING FROM THE PARKED POSITION) AND TO THE LUCK THAT THERE WERE NO OTHER CARS COMING ON THE OPPOSITE DIRECTION, NO HARM WAS DONE. DEALERSHIP NEVER FOUND ANYTHING WRONG WITH IT. 2- I HAVE HAD TWO SAFETY RECALLS ON THIS VEHICLE THAT HAVE NOT BEEN ADDRESSED ON A REASONABLE TIME FRAME. FOR ONE OF THEM, MY CAR IS AT RISK OF FIRE UNDER THE HOOD, AND FOR THE OTHER ONE, THERE COULD BE ENGINE STALL AND CRASH. JEEP HAS INFORMED OF BOTH, BUT HAS NOT BEEN ABLE TO PROVIDE MY DEALERSHIP WITH THE APPROPRIATE PARTS FOR FIXING THE PROBLEMS. SO I HAVE BEEN DRIVING AROUND WITH SMALL CHILDREN IN THE BACK SEAT, RISKING MYSELF AND MY FAMILY'S LIVES AND ALL THEY CAN DO IS TELL ME NOTHING CAN BE DONE AND GOOD LUCK? BECAUSE IT'S MONETARILY CHEAPER TO PAY FOR LOST LIVES THAN TO AVOID THE LOSS? SOMETHING NEEDS TO BE DONE, THIS VEHICLE WAS NOT A CHEAP ONE, HOWEVER WE HAVE BEEN TREATED LIKE THEY ARE DOING US A FAVOR JUST FOR LETTING US A KNOW WE ARE AT RISK OF DYING FROM CAR CRASH DUE TO IT'S MALFUNCTIONS.