NHTSA Complaint #10761016 — 2010 DODGE GRAND CARAVAN

ON OR ABOUT DECEMBER 5TH 2014, MY WIFE ATTEMPTED TO START THE ABOVE MENTIONED VEHICLE WITH NO SUCCESS. WE HAD TO HAVE IT TOWED FROM COLONIAL BEACH, VA TO SAFFORD AUTOMOTIVE IN FREDERICKSBURG, VA TO BE REPAIRED. AFTER DIAGNOSING, THE WIN MODULE WAS FOUND TO BE BAD ALSO BOTH DOOR MODULES FLASHED BAD. WIN MODULE WAS REPLACED AND TWO NEW KEY FOBS HAD TO BE ISSUED AND PROGRAMMED. OUR COST WAS $906.65. THIS ITEM WAS ON THE RECALL LIST BUT WE WERE MADE TO PAY OUT OF POCKET. WE HAVE SPOKEN TO THE DEALER AND THE BETTER BUSINESS BUREAU BUT HAVE NOT BEEN SUCCESSFUL. WE FEEL IT IS UNFAIR THAT WE WERE MADE TO PAY FOR SOMETHING THAT WAS RECALLED. THIS EXPENSE CAUSED A SIGNIFICANT HARDSHIP TO OUR FAMILY. WE HOPE YOU ARE ABLE TO HELP US GET OUR MONEY BACK. THANK YOU IN ADVANCE FOR YOUR HELP. WE ARE IN POSSESSION OF BOTH THE RECALL NOTICE AS WELL AS THE ORIGINAL RECEIPT. *TR