NHTSA Complaint #11481642 — 2010 DODGE GRAND CARAVAN

When attempting to start the vehicle, ignition key inadvertently moves into the "Off" position, turning the engine off suddenly. If this safety issue occured while driving, it would depower various key systems including the airbags, power steering, and power braking. In the event of a crash following an accidental rotation of the key, the airbags would fail to deploy causing serious injury or death. The dealership is aware of this problem now and confirms this is a significant safety issue, but that their hands are tied unless Crystler helps. L25 is the known safety recall for the 2010 Dodge Grand Caravans- build dates 3months less than ours- July 2010 verses Oct. 2010. With our Dodge experiencing the same issue and safety concerns as the recalled ones, we then called Crystler at (800) 853-1403 to report the issue and advocate for the repair and/or extension of the recall. An employee named Myah said "there's nothing we can do b/c recall is VIN specific and doesn't show yours as being recalled for this issue". I asked to speak with a supervisor to further discuss how to get the recall extended to our VIN, as the same safety issue is occuring, and the rep was very dismissive and told me "they were sorry they could not help and "no one is available at this time". I told her I didn't mind waiting on hold so the issue could be properly reported and addressed with a supervisor. She put me on hold again and then said "a supervisor can call you when they are available", but then she did not even ask for my phone number. I do not trust that she was acting in our best interest and feel she was being negligant. No one has called back. Please help. We are writing to #1) inform you of this safety issue #2) inform you of the known recall to address this safety issue- does not currently extend to our manufacture month #3) report Crystlers negligence in responding to this safety issue #4) to respectfully request a safety investigation should our VIN not be added to this