NHTSA Complaint #10760872 — 2013 HYUNDAI SONATA

ON MAY 29, 2015 I WAS PULLING OUT FROM A SIDE ROAD ONTO A MAIN HIGHWAY WHEN ALL OF A SUDDEN THE CAR COMPLETELY LOST POWER AND ALL THE LIGHTS WERE FLASHING, THEN THE ENGINE JUST STOPPED. THE BRAKES EVEN WENT TO THE FLOOR. THANKFULLY THERE WERE NO CARS COMING DOWN THE MAIN HIGHWAY AND I WAS ABLE TO GET THE CAR TO THE SIDE OF THE ROAD. CALLED A TOW TRUCK AND HAD IT TOWED TO THE HYUNDAI DEALER IN CHATTANOOGA, TN. THE SERVICE GUY NAMED ANDY TRIED TO CONVINCE ME THAT MY OIL WAS LOW CAUSING THE ENGINE TO LOCK UP, STATING THE OIL LOOKED LIKE SLUDGE! WE WERE UNABLE TO PRESENT EVERY SINGLE PIECE OF MAINTENANCE RECORD, SO WE WERE TOLD OUR WARRANTY WAS VOID. THE OIL HAD JUST BEEN CHANGED IN APRIL AND THERE WAS ABSOLUTELY NO REASON FOR THE ENGINE TO LOCK UP OR "LOOK LIKE SLUDGE"!. THE DEALERSHIP WANTED ALMOST $6000.00 TO REPLACE THE MOTOR (WE DON'T HAVE THAT KIND OF MONEY ACCESSIBLE). WHEN WE ARGUED ABOUT THE WARRANTY, THE SERVICE DEPARTMENT ASKED US TO PAY $675.00 TO TEAR THE ENGINE DOWN. "IF" THEY FOUND A DEFECT IN THE MOTOR, IT STILL MIGHT NOT BE COVERED!! NEEDLESS TO SAY, THE CAR WAS TOWED TO MY BROTHERS HOME AND STILL SETS THERE TODAY ALL THE WHILE WE ARE STILL MAKING THE MONTHLY PAYMENT AND FULL COVERAGE INSURANCE ON A 2-YEAR OLD CAR THAT WE CAN'T DRIVE!!